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Phone:
+61 (3) 9335 1528
Enquiries:
john@tpccau.com
Orders:
orders@tpccau.com
 

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Frequently Asked Questions

At The Paper Cup Company Pty. Ltd., we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of Frequently Asked Questions. If you do not find an answer to your question here, contact us at +61 (3) 9335 1528 or john@tpccau.com.

TPCC proudly won ANZFTA Top Award in "Beverage Cartons & Cups Halftone" in 2009

 

Q: What is the minimum quantity for custom printing I can order?
A: 
Minimum quantities can vary from one order to the next, usually
 25,000 per size
 
is a common quantity that is feasible. Now we have minimum quantities of 15,000 to 20,000 for most cup sizes, generally for 0~2 colours most are 15,000 MOQ with the exception for 4oz, 6.5oz being 20,000 and the 2.5oz being 40,000, you will find all MOQ’s under the Product TAB and the particular product when selected. 3~4 colours is generally Double that of 0~2 to absorb the extra waste and make ready cost.

Q: Why is there a minimum quantity for custom printed orders?
A: 
With custom printing, there are many expenses involved in the setup, as our printing process is water based inks on Flexography Printing Press, namely -- Printing plates (each colour requires one plate), the make ready (starting the printed job) takes up several hundred meters of paper, as the speed of the machine is fairly fast, which can equate to a minimum of 5,000 cups of wasted paper, therefore to keep the cost down, we make the quantity higher.


Q: Can I print anything on the cups?
A: Yes, there are unlimited ways and styles you can choose. Metallic inks are substituted with Faux metallic ink. E.g. Pantone 871 C (Gold) printed as Mock Gold. We cannot print Fluoro or White ink.


Q: What is the lead time for a custom printed order?
A: 
Our lead time is approximately 4 weeks, but often, we have delivered in two weeks, this all depends on our schedules. In some urgent cases, we have delivered in three days.


Q: How much will I be expected to pay for a minimum order?
A: This you will have to discuss with our sales department as prices can vary depending on both the quantities and the frequencies of re-orders. Call us at +61 (3) 9335 1528. Or send us e-mails to
 john@tpccau.com, we’ll reply within 24 hours.

Q: Are the cups fully made in Australia or designed in Australia?
A: 
All our Cups are
 proudly designed and made in Australia
.


Q: Can I buy small quantities directly from TPCC?
A: 
TPCC is the manufacturer and has many distributors and Coffee Companies nationwide, you can speak with us directly, but we will supply through either your own distributor or we can recommend a distributor that can serve you best. (Refer to our links for a distributor near you).

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